Shipping and Return Policy
We strive to have 100% customer satisfaction. What is 100% Customer Satisfaction?
1) To provide the best possible service, convenience, and value to you, our customer, at all times.
2) To continually strive to improve the overall shopping experience and satisfaction of every customer.
3) And, to take every opportunity to show our appreciation of every customer.
We want you to know that customer service is our priority. We strive to provide you with the best products at the best prices and leave you with the best shopping experience possible. We value you as our customer and your complete satisfaction is important to us.
Our standards for excellent customer service are:
- Fast shipping (Orders ship within 48 hours, excluding bulk orders)
- Personal service
- Frequent promotions and updates
- Quality of our products and we stand behind them
- Assisting the customer as far as we can within our limits
If you are not satisfied with your purchase for any reason, you may return/cancel the item(s) (excluding custom engraved items, bulk orders, and special order items) for a full refund (less shipping). If for any reason your item(s) are damaged during shipping, we will replace the item(s) at no cost to you.